FAQs

Please contact us if your question is not listed.

 

HOW DO I KNOW THE MERCHANDISE IS AUTHENTIC?

FC Clothing prides itself on the quality of its merchandise and does not accept or sell counterfeit luxury goods. Before any item is posted on our site, we use our years of authentication experience to verify stamping, stitching, hardware, authenticity stamps, date codes, serial numbers, materials and craftsmanship. You can trust that when you buy an item from FC Clothing, it is authentic.

WHAT IS THE CONDITION OF THE MERCHANDISE?

We are selective in the merchandise we purchase and only sell new  items. An overview of the ratings can be found below:

DO YOU OFFER A WARRANTY ON THE PRODUCTS?

We do not offer a warranty on any items offered for sale on our website; however, every item is inspected to ensure that its details meet the established standards of quality and condition so that customers can purchase items with complete confidence. 

ARE YOU AFFILIATED WITH THE DESIGNER BRANDS?

FC Clothing is an independent company not affiliated with any designer brand.  The brands are not responsible for any product purchased from the website.

ARE THE IMAGES ON YOUR WEBSITE THE ACTUAL ITEMS FOR SALE?

Yes. Each and every picture of the items we offer for sale will be the item you will receive, so you know that the item you are looking at is the actual item you will be purchasing and that any wear will be well documented in order to help you make your decision with the assurance that you know exactly what you're buying. We make a sincere effort not only to capture the best of the item also any flaws or signs of wear we observe.

CAN I ORDER BY PHONE?

FC Clothing only accepts orders placed online.

CAN I PAY BY MONEY ORDER OR CHECK?

We do not accept money orders or personal checks. 

DO YOU OFFER GIFT CARDS?

Yes. Contact us at sales@fc-clothing.net to discuss. 

HOW DO I PAY FOR AN ITEM?

We accept all major credit cards: Visa, MasterCard, Discover, ClearPay, Klarna and American Express. There is also the option to pay with a bank wire transfer — please contact us for details. 

WHY HAVE I BEEN CONTACTED ABOUT MY PAYMENT?

Due to the high value of orders, you may be contacted by our accounts department to confirm your billing information. In cases where the billing and shipping addresses do not match, we may require you or your credit card company to verify the purchase.

If you fail to respond to an email or telephone call requesting additional information, FC Clothing reserves the right to hold the shipment and/or cancel the order. Please ensure you have added sales@fc-clothing.net to your safe list and have included a valid phone number in your order to avoid missing these important notifications. 

WILL I HAVE TO PAY VAT?

VAT is included in all purchases where required. 

IS A SIGNATURE REQUIRED UPON DELIVERY?

Yes. Our goal is to process your order quickly and ensure its safe delivery. All packages require signature confirmation upon delivery.

 

DO YOU SHIP TO INTERNATIONAL DESTINATIONS?

We are unable to ship outside of the UK at this time.